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Booking Condition


These general terms and conditions apply to bookings made through the website https://encasahotel.es/ (hereinafter the “Website”). The reservations formalised constitute a contract between you (hereinafter the Client) and the company whose fiscal details are indicated below (hereinafter the HOTEL):

Encasa Hotel (hereinafter Encasa Hotel), with registered office at Avenida Adolfo Suarez, 7 02640 Almansa, Ciudad Real, CIF: B-02570349.

The following channels are made available to Clients to address their requests, questions or complaints:
– Contact form on the website
– Email reservas@encasahotel.es

The request and processing of reservations on this website implies the full and unconditional acceptance of the Legal Notice and Privacy Policy of the website together with the present general contracting conditions, in their latest version, without prejudice to the particular conditions of the reservations that may be made in the process. We therefore advise you to read these conditions before requesting or formalising your reservation and each time you access our website, as we reserve the right to change, modify, add or delete parts of these general conditions at any time.


These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourist regulations and, subsidiarily, the Civil Code and the Commercial Code.


The formalisation of reservations through the website is subject to the following clauses:
1. Declarations: The Client declares:
a) To be of legal age and to have full capacity to formalise the reservation, stating that he/she understands and understands all the conditions found on the Website.
b) That the information provided when making the reservation is true and complete.
c) That he/she confirms the reservation requested and especially the rooms and services selected, the dates indicated and the number of people.
d) That in the case of a group booking, you are authorised to complete the form in the name and on behalf of all the travellers.
2. Access to the website: Access to this website is the responsibility of the Client.
3. Booking:
3.1. The reservation includes the services detailed according to the tariff conditions stipulated on the page from which the reservation is requested or formalised. These particular conditions together with the present general conditions must be accepted by you before formalising the reservation.
3.2. The contract may be validly formalised in Spanish and in the other languages available on the website. In the event of any discrepancy between the translated versions of these conditions, the Spanish version shall prevail.
3.3. The Client accepts that the HOTEL assumes no obligation or liability whatsoever with regard to those services that it does not provide directly and in particular with regard to the lack of veracity, incompleteness, lack of updating and/or inaccuracy of the data or information on offers, prices, characteristics and any other relevant data and information about products or services of external suppliers that are advertised or could be booked through the Website. Likewise, the HOTEL is exonerated from any liability derived from the non-fulfilment or defective fulfilment by such suppliers of the obligations derived from their contractual obligations or from the regulations in force.
3.4. On-line bookings: The process of formalising on-line bookings follows the following steps:
1. Availability: Search for dates and selection of the type of room and number of persons.
2. Collection of personal data, acceptance of the general conditions and request for credit card data and payment by credit card via POS gateway.

3. Confirmation of booking and payment, error or cancellation of payment. Once the booking has been made, the Client will receive a “Booking Confirmation with the booking reference number” by e-mail to the contact address provided together with the terms and conditions of the contract, which have already been provided during the booking process.Unless otherwise stipulated in the tariff conditions, the reservation is not considered firm until payment of the price or the stipulated deposit has been made.

3.5. Reservations on request (onrequest reservations): For services that can only be reserved on request, unless otherwise stipulated in the rate conditions, the mere request for availability shall not imply the booking contracting of the reservation, which shall be subject to the fulfilment of the requirements indicated on the page from which the request is made, as well as its effective confirmation by the HOTEL.

3.6. At each step of the booking process, any errors in the entry of data may be corrected using the “back” button on your browser. Likewise, the booking data will be recapitulated in the Booking Confirmation. Should any errors be detected, Customers must immediately request the appropriate corrections by sending an email to: reservas@encasahotel.es

4. Price and payment:

4.1. The conditions, the price of the projected stay and/or the services requested, as well as the accepted methods of payment, are those expressly determined in the tariff conditions included on the page on which you request or make the booking.

4.2. Unless specifically stated otherwise, the prices indicated on the Website are Retail Prices, including VAT.

4.3. The transaction shall be carried out in EUROS, regardless of the origin of the Customer.

4.4. The Client expressly authorises the HOTEL to make the charges foreseen in the tariff conditions, for example, to meet possible penalties for late cancellation or no-show, accepting that the details of the means of payment provided will be used to make the corresponding charges.

4.5. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

5. Modification or cancellation of reservations:

5.1. The modification or cancellation of confirmed reservations shall be subject to the specific conditions set out in the tariff conditions.
Any modification or cancellation must be requested to the HOTEL at the email address available on the Website or in the Booking Confirmation or through the “Manage my booking” section of the website, indicating the email address provided at the time of booking and the booking reference number.

5.2. Modification of the reservation is subject to availability at the hotel.

6. Right of withdrawal: For the purposes of the provisions of Article 97.1.i) RDL 1/2007, you are informed that, in accordance with the provisions of Article 103 l) of the aforementioned Royal Decree Law, you do not have the right of withdrawal.

7. Nullity of the clauses: If one or more of the clauses included in these general conditions is declared totally or partially null or ineffective, this will only affect that provision or that part that has been so declared, with the general conditions remaining valid in all other respects, and the provision, or the part of it affected, will be considered not to have been included.

8. Acceptance: The request and the formalisation of the booking necessarily imply that each and every one of these general conditions, considered as an integral part of the booking and completed with the tariff conditions and the specific applicable legislation, are expressly accepted by you. The present conditions, the particular conditions of the tariff and the booking confirmation or request, express the entirety of the obligations between the parties.

9. Applicable law and jurisdiction: This contract shall be governed by Spanish law with the exclusion of its conflict of law rules. Without prejudice to the rights recognised to consumers in matters of jurisdictional competence by the Royal Legislative Decree 1/2007, of 16 November, any dispute that may arise from the use of the Website or the services linked to it shall be subject to the jurisdiction and competence of the competent Courts and Tribunals in accordance with the HOTEL’s address, and the Client expressly waives their own jurisdiction if they have one.