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Booking Conditions

Booking Conditions

Reservations made through this website (hereinafter “the Website”) shall be governed by the provisions of these General Conditions of Reservation (hereinafter “the GTCRR”).

The details of the establishment are those contained in the Legal Notice published on this website.

Customer shall mean the natural or legal person who completes the booking process, either for themselves or for other guests, their employees, etc., as well as, for the purposes of these CCGGR, the natural persons staying at the Establishment as a result of the Reservation (hereinafter, “the Customer”).

The Client, by completing the Booking process, expressly accepts these General Terms and Conditions.

In addition, the Customer, by making the Reservation, acknowledges having read and accepts the Legal Notice, Privacy Policy and other published documents relating to the contracting of the reservation or the protection of personal data. This is without prejudice to the fact that, in order to complete the Reservation, you will be asked to expressly accept the aforementioned notices and conditions.

The present GTCGR shall be governed by the following provisions


Applicable law

The provisions of Law 7/1998 of 13 April 1998 on General Conditions of Contract, as amended by Law 3/2014 of 27 March 2014, Royal Legislative Decree 1/2007 of 16 November 2007, which approves the revised text of the General Law for the Defence of Consumers and Customers and other complementary laws, Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce, and other applicable tourism sector regulations shall apply to the GTCG. Subsidiarily, the provisions of the Civil Code and the Commercial Code shall apply.

Booking process and conditions

For the Reservation to be valid, the following conditions must be met:

Express acceptance by the customer of having read and understood the CCGGR, Legal Notice and other documents and policies of the website.

Acknowledgement by the customer of:

Being of legal age and be in full use of their faculties, having sufficient capacity to formalize the reservation.

That the data provided are reliable and accurate, and that he/she expressly authorises their processing in accordance with the Establishment’s Privacy Policy.

That, in the event of providing data from third parties, he/she has the necessary authorisations from them, sufficient to provide them to the forms on the Website and so that the Data Controller can use them for the service requested.

On-line bookings: The process of formalising on-line bookings will be formalised as follows:

Availability: Search for dates and selection of the type of room and number of people.

Collection of personal details, acceptance of the general conditions and request for card details and payment by credit card via POS gateway.

Where applicable, information on the particular conditions applicable to the type of room or service to be contracted.

Confirmation of the reservation and payment.

Once the reservation has been made, the Client will receive by e-mail, at the contact address provided, a “Confirmation of Reservation with the locator number” together with the CCGGR that will have already been provided during the reservation process.

Unless otherwise stipulated in the tariff conditions, the reservation shall not be considered firm until payment of the stipulated price or deposit has been made.

Reservations on request: For services that can only be reserved on request, unless otherwise stipulated in the tariff conditions, the mere request for availability does not imply the reservation is contracted, and the reservation is subject to compliance with the requirements indicated on the page from which the request is made, as well as its effective confirmation by the establishment.

Errors in the process: Any errors in the introduction of data during the Booking process may be corrected using the “back” button on the browser. Likewise, the Booking Confirmation will summarise the details of the Booking. In the event of any errors being detected, the Client must immediately request the appropriate corrections by sending an email to the address that appears in “Contact” on the Website.

Content of the Reservation:

The services of each Reservation shall be solely and exclusively those provided for in the Reservation in the process of formalising the Reservation.

Thus, the Client will be informed throughout the process of the services included in the Reservation or those selected by the Client, if applicable.

Unless expressly indicated to the contrary, the prices indicated on the Website are Retail Prices, VAT included.

Price and payment:

The conditions, the price of the planned stay and/or the services requested, as well as the methods of payment accepted, are those expressly determined in the tariff conditions included on the page on which the Client requests or makes the Reservation.

The transaction shall be made in EUROS, regardless of the Client’s territory of origin or the territory from which the reservation is made.

The Customer expressly authorises the Establishment to make the charges provided for in the tariff conditions, for example, to meet possible penalties for late cancellation or no-show, accepting that the details of the means of payment provided by the Customer will be used to make the corresponding charges.

Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

Modification or cancellation of reservations:

For each type of rate there may be special conditions for modification or cancellation of the Reservation made. Thus, the modification or cancellation of confirmed reservations shall be subject to the special conditions set out in the conditions of the rate and informed to the Client during the Reservation process.

Any modification or cancellation must be requested to the Establishment at the e-mail address available on the Website or in the Booking Confirmation or through the “Manage my booking” section of the website, indicating the e-mail address provided at the time of making the booking and the booking reference number.

In the event that the Client wishes to modify the Reservation and the type of Reservation allows it, he/she shall be subject to the conditions of availability, price, additional services, etc. that the Establishment has at that time.

Right of withdrawal:

For the purposes of the provisions of Article 103 l) of Royal Decree Law RDL 1/2007, the Customer has no right of withdrawal.


In general, the GTCGR and the formalisation of the Reservation shall be written in Spanish, although they may also be translated into other languages (either national or foreign).

In case of discrepancy, the Spanish version will always prevail over translations into other languages.

Use of the website

The Client undertakes to use the Website in accordance with current legislation, with the provisions of the Legal Notice of the Website, as well as with morality, good faith and public order, and to refrain from using the Website for illicit purposes, contrary to the provisions of the Legal Notice, or in a manner detrimental to the rights and interests of the Owner of the Website or third parties.

The Client shall use the Website and its contents under his sole and exclusive responsibility.

The Client shall be liable for damages of any nature that the Merchant may suffer as a direct or indirect consequence of the breach by the Client of the Legal Notice, and the Merchant reserves the right to suspend, interrupt, deny or withdraw access to and/or use of its Website, at any time and without prior notice, to any Client who breaches the Legal Notice.

The Merchant shall be exempt from liability to the extent provided for in the Legal Notice of the Website.

Invalidity of clauses: If one or more of the clauses included in these general conditions is declared totally or partially invalid or ineffective, this will affect only that provision or that part that has been so declared, the general conditions subsisting in all other respects, with such provision or the part of the same affected, as not being in force.

Communication channel

In the “Contact” or “Contact” section, both a telephone number and an e-mail address are available to the customer so that they can contact the establishment.

Applicable law and jurisdiction: these CCGGR, shall be governed by Spanish law excluding its conflict of law rules. The parties, expressly waiving the jurisdiction that may correspond to them, submit to the jurisdiction and competence of the competent Courts and Tribunals of the domicile of the establishment for the resolution of their differences in relation to the CCGGR.

Consequences of the acceptance of the General Terms and Conditions of Business, validity and modifications

Given that these CCGGR may be modified at any time, the request and processing of reservations on the Web by the Customer, imply full and unconditional acceptance of the Legal Notice and Privacy Policy of this, along with these CCGGR, in its latest version, without prejudice to the particular conditions of the reservations that are available and applicable during the booking process. Therefore, it is advisable that the Customer proceeds to the reading of these conditions before requesting or formalize your reservation and each time you access the Web, as the establishment reserves the right to change, modify, add or delete at any time part of these CCGGR. Modifications to the GTC&GR shall never affect bookings made prior to such modification.